ADL Ombudsman

What is an Ombudsman?

The name “ombudsman” (om budz man) comes from Swedish and literally means “representative.” At the most fundamental level, an ombudsman is one who assists individuals and groups in the resolution of conflicts or concerns.

The ADL Ombudsman is charged with providing an informal, independent, impartial, and confidential process for ADL Ministers to lodge complaints in a safe and heart-centered environment without fear of retribution or retaliation.

what is an ombudsman

Why is an Ombudsman Office needed?

Several ADL Board members recognized that ADL Ministers needed to have an avenue to have someone look into issues or problems. An Ombudsman program was chosen because of the history and worldwide acceptance of such a program, consistent with ADL’s goals of finding the Divine Love in all situations.

How can I contact the ADL Ombudsman?

You can send an email to: ADLombud@gmail.com

 

How can I be assured of my privacy?

The Ombudsman holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm or illegal activity.  

Can I contact the ADL Ombudsman anonymously?

The ADL Ombudsman treats all communications and correspondence with confidentiality and offers an avenue for the submission of complaints in a safe, heart-centered environment without fear of retribution or retaliation.

What happens once a complaint is filed or a problem is identified?

The Ombudsman will ask you some basic questions about the Issue and create a case file. The Ombudsman will then make some preliminary inquiries regarding the Issue and will determine how best to proceed within 48 hours.
The Ombudsman will inform the originator of the call of the process to be followed.

Ombudsman Charter

Introduction

This Charter establishes the Alliance of Divine Love, Inc., ADL, Ombudsman Office, through a unanimous vote by the Board of Trustees on 20 June 2015, charged with supporting all ADL Ministers.

Purpose / Mission / Mandate

The ADL Ombudsman Office provides an informal, independent, impartial, and confidential process for ADL Ministers to lodge complaints in a safe and heart-centered environment without fear of retribution or retaliation.

The ADL Ombudsman Office is only responsible for informal, independent, impartial, and confidential activities. Formal investigative or complaints of wrong-doing or illegal/unethical practices or activities should be brought to the attention of the President, ADL until a formal process is developed and implemented.

The ADL Ombudsman will report semi-annually to the ADL Board of Trustees on trends of completed cases, within the framework of confidentiality.

The ADL Ombudsman Office has conflict resolution resources available to ADL Ministers.

Responsibilities / Duties / Functions

The ADL Ombudsman assists ADL ordained ministers in resolving disagreements or disputes through an informal, independent, impartial, and confidential process and is an impartial ADL resource for assisting in conflict resolution.

Based on the completed results of a complaint, the Ombudsman may recommend to the Board of Trustees modifications to existing By-Law language or changes to existing processes

The ADL Ombudsman has a duty and obligation to report to the ADL Board of Trustees and legal authorities (if necessary) any illegal activities. Any issue considered (by the Ombudsman) immoral or unethical will be immediately reported to the President, ADL.

Standards of Conduct / Code of Ethics

The ADL Ombudsman conducts the operation of the Ombudsman Office using the Code of Ethics from both the Alliance of Divine Love, Inc., and the International Ombudsman Association.

Procedures / Operation

ADL Ministers may contact the ADL Ombudsman either through the AllianceofDivineLove.org web page or through an email to ADLOmbud@gmail.com. Once the ADL Ombudsman receives the correspondence, contact will be made through the contact information provided within a reasonable time. The reason for the contact will be discussed and any concerns or questions will be answered.

The ADL Ombudsman will evaluate the information from that provided and will determine how best to proceed within 48 hours. The Ombudsman will inform the originator of the call of the process to be followed.

Should the Ombudsman determine the complaint has potential merit, an informal, independent, impartial, and confidential assessment will be accomplished through a thorough and comprehensive fact finding. The Ombudsman Office will be granted access to all ADL records, files, communication, and staff without interference.

The Ombudsman will establish a case file for all contacts which will be thoroughly documented, available only to the Ombudsman, and maintained for 12 months after completion of the case.

The Ombudsman will decide what information can and will be shared with the ADL President and Board of Trustees, based on the confidentiality understanding between the Ombudsman and the individual submitting the complaint.

At the conclusion of the information investigation, the Ombudsman may determine a change is necessary to existing ADL policies or procedures. This suggested change will be presented at a regularly scheduled Board meeting for consideration.

The Ombudsman will strive to bring a resolution to all complaints using a heart-centered approach.

If the Ombudsman determines, based on the provided information, that the complaint does not have merit, the individual will be advised and other options will be discussed.

The Ombudsman will present a report to the ADL Board of Trustees semi-annually regarding trends of completed reports.

At the annual ADL Conference, the Ombudsman will provide materials explaining the Ombudsman office and roles and responsibilities. Articles related to the Ombudsman office, program and conflict resolution techniques will also be disseminated through the monthly ADL newsletter.

Jurisdiction / Authority / Limits

The Ombudsman Office was created by a majority vote of the ADL Board of Trustees on 20 June 2015 and remains valid unless revoked by two-thirds (2/3) vote of the Board of Trustees.

The authority for the Ombudsman to establish an informal, independent, impartial, and confidential process lies within this Charter, approved by the 20 June 2015 vote and may only be amended through agreement between a majority of the Board of Trustees and the Ombudsman.

The term of service for the ADL Ombudsman will be 4 years and may be renewed in 2 year increments

The limits as to the authority of the Ombudsman Office include;

  • Recommending changes to existing policies or practices
  • Refraining from providing legal advice
  • Initiates inquiries independently
  • Is not an advocate for the complainant or ADL

Records / Reports

The ADL Ombudsman will report semi-annually to the ADL Board of Trustees on trends of completed cases.

Redacted records of reported problems with recommended solutions will be presented to the President, Board of Trustees, upon reasonable conclusion of each case.

The Ombudsman will establish a case file for all contacts, to be thoroughly documented, available only to the Ombudsman, and maintained for 12 months after completion of the case.

Conflict of Interest

The ADL Ombudsman will not serve on any committees or any committee associated with making ADL Policy.

The Ombudsman may recuse himself/herself due to an actual or perceived conflict of interest.

Should the Ombudsman recuse himself/herself, an alternate will be selected by the Board of Trustees, with input/recommendation from the Ombudsman.

Evaluation

The Board of Trustees will take a vote of confidence for the ADL Ombudsman at the last Board of Trustees meeting before elections. This vote will be used as a basis for continuing the Ombudsman office.

Appointment / Term / Removal

The term of service for the ADL Ombudsman will be 4 years and may be renewed in 2 year increments

A two-thirds (2/3) vote by the sitting Board of Trustees is required for a removal of the ADL Ombudsman.

Amendment / Revocation of Ombudsman Charter

The Ombudsman Office was created by a majority vote of the ADL Board of Trustees on 20 June 2015 and remains valid unless revoked by two-thirds (2/3) vote of the Board of Trustees.

The Ombudsman process may only be amended through agreement between a majority of the Board of Trustees and the Ombudsman.

Have Questions?

You may find your answer in our Frequently Asked Questions section.
You can also contact us.